At ARAMARK Parks and Destinations, we take tremendous pride in our clients' success and use it as a measurement of our own success. Here's an example:
Renovations with a Purpose - Hearst San Simeon State Historical Monument
High atop the Enchanted Hill just outside of San Simeon, California, Hearst Castle is a model of many different styles of architecture from different countries, cultures and times. Each day, nearly 2,000 admirers begin their journey through the famed William Randolph Hearst estate and the surrounding 250,000-acre ranch in the Visitor Center. It's truly the “Gateway of Hearst Castle,” where visitors not only purchase tour tickets and board the shuttle for the five mile trip to the Castle, but also enjoy a shopping and dining experience, historical exhibit displays and viewing areas.
In 2007, ARAMARK was responsible for a multi-million dollar renovation of the entire Visitor Center, including the development of the facility design plan and on-site project management to ensure completion. With the importance of design and perfection obvious to Hearst, ARAMARK used Hearst Castle’s large, open production kitchen as a design model for the newly renovated Castle Cafe. The retail shop fixtures and building materials were inspired by those found in the entire Castle itself. The idea was to bring as much of the Castle experience to the retail and food operations through interpretive messaging and design elements.
The redesign project was extremely well-received — so much so that our interpretive exhibit and design efforts received the 2008 Retailer Excellence Award for Gift Store Redesign from the Gifts & Decorative Accessories publication.
Doyon Limited, an Alaskan native corporation, partnered with ARAMARK back in 2002 to provide contract services as a Concessioner in Denali National Park and Preserve. It’s a partnership we value – both as a means to find local employees, unique services and products to guests and to provide employment for their shareholders.
Every year, Doyon helped us attract talent to work in our facilities, including as cultural interpreters who provide cultural sensitivity and knowledge training to all of our employees. At Lake Powell, a local Navajo woman rose to the challenge of becoming the first certified female boat pilot to not only be able to navigate inland waterways, but coastal waterways as well.
Even locally at Kalaloch Lodge, a member of the Hoh tribe, one of the eight federally recognized tribes on the Olympic Peninsula, rose through the ranks to become the Food and Beverage Manager, all while learning more about her tribe’s traditions and teaching her children Hoh culture.
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